Can I still cancel my subscription if I changed my mind? | Sendsteps

Can I still cancel my subscription if I changed my mind?

Within 14 days from the day you purchased you can request a refund via A refund can only be requested when the interaction functionalities are not used and you didn’t host a Sendsteps session. See our terms of service(s) for more information.
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    • How can I cancel my subscription/renewal?

      We hope for a long term relationship with you, but if you decide to leave us you can cancel your auto-renewal by clicking on the drop down menu in the right upper corner located in the Sendsteps Web App and select ‘Billing'. Here you can turn off ...
    • I have a Presentation with an audience size bigger than 1.000 people. Can I still use Sendsteps?

      Yes, if you purchased a plan that allows an unlimited audience size you can still use Sendsteps. When you host a session with more than 1.000 participants, please inform us on forehand by sending an email to
    • Can I change my plan?

      During your active subscription you are always able to change your plan. Upgrades can be made via our pricing page, Web app or PowerPoint Add-in. Downgrades can be done, but they will take effect when your current license term expires.
    • I want to change plan but already got a license

      Do you want to change plans while you already settled down for a plan? This is possible. When upgrading your plan, you do not need to pay the full price of the new plan. The price is decided on how long you are on the remaining plan. The time you are ...