Cancel and request a refund

Can I still cancel my subscription if I changed my mind?

Within 14 days from the day you purchased you can request a refund via A refund can only be requested when the interaction functionalities are not used and you didn’t host a Sendsteps session. See our terms of service(s) for more information.
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    • How do I cancel my subscription?

      We hope for a long term relationship with you, but if you decide to leave us you can cancel your auto-renewal by going to your Sendsteps dashboard. Click on the drop down menu in the right upper corner and select ‘License & User info’. Here you can ...
    • I want to cancel my renewal

      We hate to see you leave. You can cancel your renewal at any time. Just login to your dashboard, click on the top right menu and choose “License & User Info”.    On the page you are sent to click “Cancel renewal”. A pop-up shows to ask for your ...
    • I have a Presentation with an audience size bigger than 1.000 people. Can I still use Sendsteps?

      Yes, if you purchased a plan that allows an unlimited audience size you can still use Sendsteps. When you host a session with more than 1.000 participants, please inform us on forehand by sending an email to 
    • Can I change my plan?

      During your active subscription you are always able to change your plan. Upgrades can be made via our pricing page, web app, PowerPoint add-in or Dashboard. Downgrades can be done, but they will take effect when your current license term expires.