How can I cancel my subscription/renewal?

We hope for a long term relationship with you, but if you decide to leave us you can cancel your auto-renewal by clicking on the drop down menu in the right upper corner located in the Sendsteps Web App and select ‘Billing'. Here you can turn off automatic renewal for your subscription/license. OR click on the following link to go to Billing directly: Sendsteps 'Billing' Page

Obviously you can still use Sendsteps until the end of the period you have paid for. 

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• How can I request a refund?

  ✅ 14-Day Cooling-Off Period Customers who purchase a Paid Service from Sendsteps have the right to cancel their subscription within 14 days of the purchase date and receive a full refund. To initiate a refund, send a written request to ...

• Can I change my plan?

  During your active subscription you are always able to change your plan. Upgrades can be made via our pricing page or Web app. Downgrades can be done, but they will take effect when your current license term expires.

• Upgrade my plan

  If you want to upgrade your plan, you can do so by clicking the ‘Upgrade my account’ button in the Web app. Clicking this will take you to the main price selection page. Select the plan you want to upgrade to.Example: Take Professional for example. ...