You have not hosted a presentation session.
You have not created a presentation using the AI features.
If any of these functionalities have been used, the right to a refund is forfeited.
Yearly Subscriptions: You can cancel your subscription by providing at least one month's written notice before the end of the current one-year term. If Sendsteps breaches the agreement and fails to remedy it within a reasonable period, you may terminate the agreement and be entitled to a pro-rata refund for the unused portion of the term.
Monthly Subscriptions: You can cancel your subscription by providing at least two weeks' written notice before the end of the current one-month term. Similar to yearly subscriptions, if Sendsteps breaches the agreement and fails to remedy it within a reasonable period, you may terminate the agreement and be entitled to a pro-rata refund for the unused portion of the term.
Refunds are not provided for downgrades to a lower-tier service or reduced functionalities within the same subscription term.
If Sendsteps terminates the agreement due to a breach by the customer, no refund will be issued.
In cases of force majeure (e.g., natural disasters, wars, or other events beyond Sendsteps' control) that prevent Sendsteps from fulfilling its obligations, customers may be entitled to a pro-rata refund for the period of non-performance.