How does the AI of Sendsteps work?

How does the AI of Sendsteps work?

At Sendsteps, we leverage artificial intelligence (AI) to help users create presentations quickly and efficiently. Our AI features are powered by OpenAI, but we access these services through our partner, Orq.ai.

Does Sendsteps Use ChatGPT or Its Own AI?

Sendsteps’ AI capabilities are built on ChatGPT from OpenAI, but we access the OpenAI API via Orq.ai. When you enter a prompt in Sendsteps, it is sent securely to Orq.ai, which processes the request and relays it to OpenAI’s API. The AI generates a response, which we then format into a structured presentation.

What Happens to My Data?

We understand that data security and privacy are important concerns. Here’s how we handle your data:

  • Your input is processed via Orq.ai: The text you enter in Sendsteps is first sent to Orq.ai, which then forwards it to OpenAI for processing.
  • OpenAI does not store your data: According to OpenAI’s API policies, the data sent is not stored and is not used to train AI models.
  • Orq.ai does not use the enterprise OpenAI API: This means that OpenAI’s standard API routing applies, and data may be processed outside of Europe.
  • Sendsteps stores limited data: To allow you to generate, edit, and retrieve your presentations, we store the AI-generated content within our platform.
  • Your privacy is protected: Your data is not shared with third parties beyond Orq.ai and OpenAI for processing purposes.

Data Residency: Where Is My Data Processed?

Sendsteps' Own Data Residency

  • Sendsteps' platform is hosted on AWS (Amazon Web Services) in the EU-Central region (Frankfurt, Germany).
  • All user data, including presentations and account information, is stored within the EU, ensuring compliance with GDPR.

AI Processing via Orq.ai & OpenAI

  • AI requests are processed by Orq.ai, which then sends them to OpenAI’s API.
  • Orq.ai does not use OpenAI’s enterprise API, meaning that OpenAI may process data outside of Europe, depending on its server availability and routing policies.
  • Unlike OpenAI’s enterprise customers, Orq.ai’s API access does not guarantee EU-based processing, so OpenAI may handle requests in US-based or other global data centers.

Currently, there is no guarantee that AI-generated content is processed within the EU, as OpenAI’s API may route requests dynamically to optimize performance. If data residency within Europe is critical to your business, we recommend reaching out to our support team to discuss alternative solutions.

For more details, you can review:

GDPR Compliance

Sendsteps is fully committed to complying with the General Data Protection Regulation (GDPR). However, due to our AI partner Orq.ai not using OpenAI's enterprise API, we cannot yet guarantee that AI processing occurs exclusively within Europe.

Here’s what we do to ensure compliance:

  • Data Processing within the EU: All data stored by Sendsteps remains within AWS EU-Central (Frankfurt, Germany), ensuring compliance with GDPR.
  • Data Minimization: We only collect and store the minimum amount of data necessary to provide our service.
  • Right to Access and Deletion: You have the right to access, modify, or delete your data at any time. You can request this by contacting our support team.
  • No AI Training on Your Data: The data you enter is not used for AI model training, ensuring your information remains private.
  • Data Protection Measures: We use industry-standard encryption and security protocols to safeguard your data from unauthorized access.

For more details on our privacy practices, please refer to our Privacy Policy.

Why Do We Use OpenAI Instead of Our Own AI Model?

OpenAI offers one of the most advanced AI models available, allowing us to generate high-quality presentations efficiently. By integrating this technology through Orq.ai, we can provide a stable, secure, and powerful AI experiencewithout the complexity of training and maintaining our own AI model.

Want to Know More?

If you have any further questions about how Sendsteps uses AI or how we handle your data, feel free to contact our support team at support@sendsteps.com.

    • Related Articles

    • What safety/security regulations does Sendsteps adhere to? (ISO 27001)

      At Sendsteps we prioritize safeguarding personal information above all else. Data encryption experts work with us to ensure that all our databases are fully secured at all times. Read below for some of the security measures we take very seriously at ...

    • What are Sendsteps security standards?

      Sendsteps keeps your data as safe a possible. We employ the highest possible security standards. If you’re interested to learn everything about our security standards, please have a look at our security standards.

    • How does Sendsteps handle my privacy?

      Sendsteps keeps your data as secure as possible. We follow the GDPR regulations closely and have privacy as one or our core values. If you want to learn the specifics of how privacy is handled at Sendsteps be sure to visit our privacy statement ...

    • Is my data secure at Sendsteps?

      Sendsteps follows GDPR regulations closely and keeps your data as safe as possible. By employing the highest possible security standards we maintain a high level of (data) privacy. Your data is safe with us. If you want to learn more about how we ...

    • Enhanced Security Update: One-Time Code Login

      At Sendsteps, we prioritize the security of your account and the integrity of your data. As part of our commitment to providing the highest level of security, you will only be able to log in using a one-time code sent directly to your email inbox. ...