Payments, Subscriptions and Pricing
What does Company Branding mean?
With our extensive branding options, you can have your corporate identity reflected in the smallest details. A custom made response website or a branded template in PowerPoint are examples of branding that we standard offer in our Enterprise and ...
How long can I use my Free Sendsteps account?
At Sendsteps we offer lifetime Free Plans, so you can try out Sendsteps as much as you like. We offer different plans with more features and we continuously revise our plans to ensure maximum value.
How many questions can I ask with my Free account?
The Free account is limited to 2 questions (any type other than quiz) and 5 quiz questions.
Can I share my account with a colleague or friend?
No, sharing your account with others goes against our Terms of Use. However, we offer several plans that give you the option to add extra users to your license so more people can use Sendsteps in their (daily) meetings and presentations.
Can I change my plan?
During your active subscription you are always able to change your plan. Upgrades can be made via our pricing page, web app, PowerPoint add-in or Dashboard. Downgrades can be done, but they will take effect when your current license term expires.
Do I have to pay for my audience to join my Sendsteps session?
Your audience can just join your Sendsteps sessions without having a (paid) account. You don't need to pay for your audience.
How many licenses do I need?
Every host needs his own license. A Host is the speaker/presenter at/of a presentation/meeting. When you have a session with more hosts, more users are needed. We offer several plans where you can add multiple users. Check out our pricing page for ...
I have a Presentation with an audience size bigger than 1.000 people. Can I still use Sendsteps?
Yes, if you purchased a plan that allows an unlimited audience size you can still use Sendsteps. When you host a session with more than 1.000 participants, please inform us on forehand by sending an email to support@sendsteps.com.
How many users are included in a plan?
Standard there’s one user included. With selected plans you can add more users to your license for an extra fee. See our pricing page for more details.
Can I still cancel my subscription if I changed my mind?
Within 14 days from the day you purchased you can request a refund via legal@sendsteps.com. A refund can only be requested when the interaction functionalities are not used and you didn’t host a Sendsteps session. See our terms of service(s) for more ...
Can I pay for just one month?
At Sendsteps we only offer yearly plans. If you only need Sendsteps for an one-time event, you can purchase one of our Event Plans which is valid for 7 days.
How do I cancel my subscription?
We hope for a long term relationship with you, but if you decide to leave us you can cancel your auto-renewal by going to your Sendsteps dashboard. Click on the drop down menu in the right upper corner and select ‘License & User info’. Here you can ...
I work at an NGO, do you have a special plan for me?
We are happy to support NGOs that help make the world a better place. Please contact us with a short description of your organisation and we will get back to you.
I'm an educational user, do you have special plans for me?
Yes, we strongly encourage the use of Sendsteps in Education. We have therefore created special Education Plans that can be found on the pricing page.
What payment methods does Sendsteps support?
Sendsteps supports both payments made by creditcard (Mastercard, Visa and American Express) as well selected debit cards (iDEAL) in The Netherlands. Invoices payable through bank transfer are on request (additional costs are applied). Please contact ...
I want to cancel my renewal
We hate to see you leave. You can cancel your renewal at any time. Just login to your dashboard, click on the top right menu and choose “License & User Info”. On the page you are sent to click “Cancel renewal”. A pop-up shows to ask for your ...