Payments and Pricing
Where can I find my billing information?
To find your billing information please click on the dropdown menu in the top right corner in the Web app. Afterwards click on “Billing”. To be taken there directly click here: Billing Here you can find your billing information. Example:
Upgrade my plan
If you want to upgrade your plan, you can do so by clicking the ‘Upgrade my account’ button in the Web app. Clicking this will take you to the main price selection page. Select the plan you want to upgrade to.Example: Take Professional for example. ...
I want to change plan but already got a license
Do you want to change plans while you already settled down for a plan? This is possible. When upgrading your plan, you do not need to pay the full price of the new plan. The price is decided on how long you are on the remaining plan. The time you are ...
Can I pay for one month?
Can I pay for one month? It is possible to pay monthly, however we recommend to pay annually as it saves you 31% compared to the monthly price. Visit our pricing page for more information. Pricing page: https://www.sendsteps.com/en/pricing/ How ...
What does Custom Branding mean (Fully Branded)?
With our extensive branding options included in the Enterprise Plan, you can have your corporate identity reflected in the smallest details. We will set up your brand logo and colors so it can be featured across every part of your account, from the ...
How long can I use my Free Sendsteps account?
At Sendsteps we offer lifetime Free Plans, so you can try out Sendsteps as much as you like. We offer different plans with more features and we continuously revise our plans to ensure maximum value.
How many questions can I ask with my Free account?
The Free account is limited to 2 questions (any question type other than quiz) and 5 quiz questions.
Can I share my account with a colleague or friend?
No, sharing your account with others goes against our Terms of Use. However, we offer several plans that give you the option to add extra users to your license so more people can use Sendsteps in their (daily) meetings and presentations. Want to add ...
Can I change my plan?
During your active subscription you are always able to change your plan. Upgrades can be made via our pricing page, Web app or PowerPoint Add-in. Downgrades can be done, but they will take effect when your current license term expires.
Do I have to pay for my audience to join my Sendsteps session?
Your audience is able to join your Sendsteps sessions without having a (paid) account. You don't need to pay for your audience.
How many licenses do I need?
Every host needs his own license. A Host is the speaker/presenter at/of a presentation/meeting. When you have a session with more hosts, more users are needed. We offer several plans where you can add multiple users. Check out our pricing page for ...
I have a Presentation with an audience size bigger than 1.000 people. Can I still use Sendsteps?
Yes, if you purchased a plan that allows an unlimited audience size you can still use Sendsteps. When you host a session with more than 1.000 participants, please inform us on forehand by sending an email to support@sendsteps.com.
How many users are included in a plan?
There’s one user included by default. With selected plans you can add more users to your license for an extra fee. See our pricing page for more details.
Can I still cancel my subscription if I changed my mind?
Within 14 days from the day you purchased you can request a refund via legal@sendsteps.com. A refund can only be requested when the interaction functionalities are not used and you didn’t host a Sendsteps session. See our terms of service(s) for more ...
Can I pay for just one month?
Yes you can pay monthly at Sendsteps. If you only need Sendsteps for an one-time event, you can purchase one of our Event Plans which is valid for 7 days.
How can I cancel my subscription/renewal?
We hope for a long term relationship with you, but if you decide to leave us you can cancel your auto-renewal by clicking on the drop down menu in the right upper corner located in the Sendsteps Web App and select ‘Billing'. Here you can turn off ...
I work at an NGO, do you have a special plan for me?
We are happy to support NGOs that help make the world a better place. Please contact us with a short description of your organization and we will get back to you.
I'm an educational user, do you have special plans for me?
Yes, we strongly encourage the use of Sendsteps in Education. We have therefore created special Education Plans that can be found on the pricing page.
What payment methods does Sendsteps support?
Sendsteps, offers a variety of convenient payment methods for its users. Whether you prefer the ease of online transactions or the traditional bank transfer method, Sendsteps has got you covered. Read on to find the most suitable payment method for ...