Technical requirements
PowerPoint crash when starting slideshow
After an update from Microsoft, it has been possible since mid-2023 that PowerPoint crashes when starting the slideshow. This is because we cannot access certain files. %AppData%\Sendsteps\addincharts %localappdata%\sendsteps\x86 [user install] ...
What format should the image I want to upload be in?
We recommend using JPG or PNG as your images. This is because most of them fit the criteria of 5MB. We prefer JPG over PNG because the max on a JPG is 5MB whereas PNG can extend that limit. We do not recommend RAW files. This is because RAW files are ...
Is there an offline installation available for the Sendsteps Add-in?
Yes, if you have a license, you can request it via support@sendsteps.com. Please mention in the mail, why you would like to use the offline installer and mention the account details of the license owner. To see how to update your PowerPoint add-in ...
Sendsteps shortcut opens explorer instead of PowerPoint
If you click on the Sendsteps shortcut and PowerPoint does not open, but your explorer does, follow these steps: Step 1: Open registry Step 2: Locate Locate: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths\powerpnt.exe (*For ...
Can I use the Sendsteps PowerPoint Add-in on Mac/Apple?
No, you can’t use the PowerPoint Add-in on a Mac/Apple. Unfortunately, Mac OS has far fewer options within PowerPoint to make our software function with PowerPoint. This makes it nearly impossible to build a user-friendly add-in on Mac OS. After ...
Which rights do I need to have in order to download the Sendsteps add-in?
Almost everybody can download the Sendsteps PowerPoint add-in. If you are unable to download the PowerPoint add-in, the best option is to go to your IT department. They should be able to put the PowerPoint add-in on your laptop.
How to uninstall Sendsteps PowerPoint Add-in? | Sendsteps
How do I uninstall the Sendsteps PowerPoint add-in? If you no longer wish to have the Sendsteps PowerPoint add-in, simply follow the following steps: Step 1: Open the Windows control panel Step 2 Select ‘Uninstall a program’ Step 3 Search and find ...
How to update your PowerPoint add-in?
When do you know that you have to update your PowerPoint add-in and how do you update it? Step 1: Check for update Sendsteps informs you when there is an update available, by displaying a red ‘1’ above the button ‘Latest version’. To update the ...
Difference between following my master slide and the default slide?
The master slide is a template of your default presentation, The Sendsteps default is Sendsteps or branded-lay out. Read more about master slide in this article; How does the master slide work?
Sendsteps PowerPoint ribbon not showing up
Step 1: Go to options (re-) enable Sendsteps add-in. Click on file on the top left corner, Click on Options (final button on the left side) Step 2:Add-ins Click on Add-ins Step 3: Go to the downloaded add-ins Click on go (button in the middle of the ...
Sendsteps PowerPoint Add-in Update Cycle
“If you do not have the rights to update Sendsteps, ask your IT department” Pushing updates of the Sendsteps PowerPoint add-in takes place in the first week of every quarter There are 4 level of updates of the Sendsteps PowerPoint Add-in: Silent ...
The latest Sendsteps update of the PowerPoint add-in is blocked by my anti-virus software, how do I go about it?
The Sendsteps PowerPoint add-in is always whitelisted, it can take up to 72 hours to process. Practical solutions: Approve Sendsteps in your virus scanner. Temporarily disable your virus scanner and try installing the add-in. Contact ...
Is it possible to get an .msi version of your Add-in?
No, we deliver the add-in as an .EXE, it can be packaged in an .msi by external parties.
What are the Technical specifications Sendsteps add-in ?
Explanation for the system administrator Questions about the Sendsteps add-in The Sendsteps add-in is a tool that you can download here: https://web.sendsteps.com/download/add-in It is an additional tab in Microsoft PowerPoint that lets you add, open ...
How can I find my logfile?
Do you want to know how to find your logfile? Please follow the steps below. 1. Go to your 'file explorer' 2. Fill in the top bar %temp% 3. Select date modified, please send the Sendsteps.log.txt and SendstepsUI_.log files to Support@sendsteps.com
I have an urgent technical problem, can you help me?
At Sendsteps we are committed to providing the best possible service to our users. If you urgently need our support, please send us a message through our contact page. Alternatively, you can contact us through our chat module. Our support hours are ...
On what platforms does the Sendsteps add-in for Microsoft PowerPoint work?
Currently our Microsoft PowerPoint add-in is only supported on Microsoft Windows. If you are using another platform like Linux of Apple/Mac please visit our web version to make full use of all Sendsteps features.
Does Sendsteps work on my Mac/Apple computer?
Yes! Sendsteps has a web version that you can use on your Mac through a browser of choice. Just create an account and go to our web version to start right away.
What are the technical requirements for using Sendsteps in Microsoft PowerPoint?
Currently Sendsteps for Microsoft PowerPoint is supported on: - Windows 10 and above - A locally installing PowerPoint 2016 and above (Not the PowerPoint online version) - A stable Internet connection Not using Microsoft PowerPoint or not on ...